Name

Heather Pearson

What is your role at Leopold Hotel Sheffield?

Front Office Manager

How did you get to where you are now?

After passing A-Level Science at college I joined PREM Group at the age of 18 as a Receptionist. After 2 years I was responsible for group reservations until 2011 where I was promoted to Front Office Manager.

What do you work on, on a daily basis?  

Every day can be a vary of responsibilities from the front of house and housekeeping operations and ensuring that the departments are delivering service to the required standards at all times. Completing the weekly forecasting reports to control revenue and expenditure in our departments. 



What aspect of your role do you enjoy the most?

Securing large VIP group bookings and guessing who will be walking through the doors on the day.

What is your proudest moment since joining Leopold Hotel Sheffield?

The promotion to Front Office manager and also seeing my team progress to the standard they are now.

What do you do for fun outside of work?

Cycling – currently training for a 60 mile bike ride from Manchester to Blackpool!

Three words to best describe you

Ambitious
Diligent
Motivated

What is your motto or personal mantra?

Tomorrow is a new day.

People would be surprised to know (fun fact)

Ice Hockey is my passion; I have been attending Sheffield Steelers matches since the age of 4 and still try to attend every match!


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